How to Handle Buyer Violations and Fraud Amazon

Fraud Most people who shop on Amazon are good, honest people — but, unfortunately, there are a few bad apples out there who are looking to scam Amazon sellers out of money.


If you sell on Amazon, then you have likely encountered a few cases of buyer violations and fraud. The company does its best to limit these sorts of issues, but they do occur, so it is in your best interest to educate yourself and learn how to protect your business.

Below, we go over all the various types of buyer fraud that you might face while selling on Amazon and the best ways to handle them if they do occur.

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Types of Buyer Fraud

There are a number of different Amazon buyer scams out there, and it seems like fraudsters are constantly coming up with new tactics. Here are the most common ways buyers can scam sellers on Amazon:

1. Demanding Refunds Without Returning the Product

Some buyers will receive their product and then contact the seller to demand a refund, claiming there is an issue with the product. Many sellers simply provide a refund to avoid the hassle of dealing with a dispute.

2. Claiming They Did Not Receive Their Item

In this case, buyers claim they never received the item they purchased, even though they did. Some may claim the item was stolen during shipping or that the person who signed for it was not them. This results in a refund and the buyer keeps the product.

3. Falsely Claiming Products Are Not As Described

Some buyers will receive a product, use it for a short while, and then return it. They will simply say the item “wasn’t as described” to get free return shipping. This is especially common with clothes and, unfortunately, now that the product is used, it can no longer be sold as new.

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4. Returning Different Items

With this scam, buyers will return an item to the seller that is different than the one they purchased. In many cases, they replace the new item with an old or broken one, or an object that has a similar weight as the new product so as to not be detected.

5. Only Partially Returning Items

This scam is similar to the last one. Sometimes people will purchase bulk items and then only return some of the items in the set. For example, they may purchase a Tupperware set, take the ones they like, and return the rest, claiming they returned all the items. A similar scam is to buy multiple items and only return one. They will claim they included all the items in one box when, in reality, they just returned one of the items and kept the rest.

6. Changing Their Address

This scam is a little different than the others. A fraudulent buyer purchases a product on Amazon with one address. Then, after the sale is complete, the buyer will contact the seller and claim they moved, asking them to ship the product to a new address. However, Amazon’s policy states that you must ship the product to the address provided. Whatever address you decide to ship it to, the seller can claim they never received it and ask for a refund.

These are just a few of the ways scammers can take advantage of sellers. Make sure to keep an eye on your orders and return claims and take note of anything that seems suspicious.